Privacy Policy

Last updated: June 2026

Timeless Travels ("we," "us," or "our"), a TICO-registered travel agency (Registration #T1433643) operated by Patricia, is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Name and contact information (email, phone number, mailing address)
• Travel preferences, destinations, dates, and budget information
• Information submitted through our inquiry and booking forms
• IP address and basic browser information for security purposes

2. How We Use Your Information

We use your personal information to:

• Respond to travel inquiries and provide consulting services
• Schedule and confirm consultation calls
• Send free travel guides and resources you have requested
• Send commercial electronic messages (with your express or implied consent under CASL)
• Improve our services and website
• Comply with legal obligations under Ontario's Travel Industry Act, 2002

3. Your Consent (CASL)

By submitting an inquiry form on our website, you provide express consent to receive commercial electronic messages from Timeless Travels. You may withdraw your consent at any time by:

• Clicking "Unsubscribe" in any email we send you
• Visiting timeless-travels.ca/unsubscribe/
• Emailing us at patricia@timeless-travels.ca

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• FORA Travel (our host agency) for the purpose of arranging travel services
• Travel suppliers (airlines, hotels, tour operators) as necessary to fulfil your booking
• Service providers who assist us in operating our website, subject to confidentiality agreements
• Regulatory bodies as required by law

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry records are typically retained for 3 years for TICO compliance purposes.

6. Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL/TLS encryption for all data transmission.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection, use, or disclosure of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Cookies

Our website uses session cookies for security purposes (CSRF protection) and does not use tracking or advertising cookies.

9. Contact Us

For privacy inquiries or to exercise your rights, contact:

TICO Registration #T1433643 · All travel services provided under Ontario's Travel Industry Act, 2002.